Privacy Policy

This Privacy Policy applies to the services of James & Lisa Sydney.

We respect the privacy of our customers and ensure that all personal information provided to us is handled carefully, securely, and in accordance with applicable data protection laws.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • IP address and device information
  • Website usage data and browsing behavior

This information is collected only when necessary and relevant to our services.

2. Purpose of Data Processing

We process personal data for the following purposes:

  • To process, confirm, and ship orders
  • To provide customer service and support
  • To communicate updates regarding your order or our services
  • To improve our website, products, and customer experience
  • To prevent fraud and ensure secure transactions

Your data will never be used for purposes other than those described above without your consent.

3. Sharing Data with Third Parties

James & Lisa Sydney only shares personal data with third parties when this is necessary to provide our services. This includes:

  • Payment service providers
  • Shipping and logistics partners
  • IT and website service providers

These third parties are required to handle your data securely and confidentially. We do not sell or rent personal data to third parties.

4. Data Retention

Personal data is not retained longer than necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law (such as tax or accounting regulations).

5. Cookies

Our website uses cookies to:

  • Ensure proper website functionality
  • Analyze website traffic and user behavior
  • Support marketing and advertising activities

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to certain data processing activities
  • Request data portability where applicable

To exercise any of these rights, please contact us via info@jameslisasydney.com.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Company Name: James & Lisa Sydney
Email: info@jameslisasydney.com